How to reach Rovexa Launch support
Search the help articles, query the AI assistant, or send a request to the team. Office hours: Mon-Fri 08:00-20:00 UTC.
Updated
Using the help button
On any page of Rovexa Launch, select the help button to search these articles, speak to our AI assistant, or escalate a matter to our team. The assistant can access your own account data—listings, orders, invoices, claims, notices—to diagnose what is happening. For instance, it will explain why a listing remains unpublished. The assistant cannot alter your account settings and will never request passwords or card details.
Reaching our team
File a request via the help button or visit /contact to speak to a person. We will send you a ticket number by post and respond via email. You can reply to that email thread with additional information at any time.
Alternatively, write to launch@zinndigital.com. Our team works during office hours: Mon-Fri 08:00-20:00 UTC.
About this service
Rovexa Launch is operated by Zinn Digital® Ltd, registered in the United Kingdom.
Questions people ask
- Can the AI assistant make changes to my account?
- No. The assistant reads your account information to help diagnose issues, but cannot alter any settings or data.
- How do I track my support request?
- You receive a ticket number by email when you submit a request. Reply to that email to add information or check on progress.
- What should I do if I need help outside office hours?
- Submit your request any time via the help button or /contact. Our team will respond during office hours: Mon-Fri 08:00-20:00 UTC.