Userbrain

Lab notes

Questions on file

How does the 30-day free trial work?

The free trial gives you 30 days of access to all Flex features and includes 2 panel testers. No credit card is required. If you subscribe before the trial ends, any unused free-trial testers are added to your new plan balance.

What do I receive from each panel tester?

You receive a 5-to-20-minute screen-and-audio recording of a real person testing your website, app, or prototype. They complete your tasks and think aloud, helping you find usability problems and improve your product.

Can I run tests with my own participants?

Yes. Every plan includes sessions with your own participants, and these do not use your panel-tester balance. The number included depends on your plan and resets with your monthly or yearly billing cycle.

Can I switch plans at any time?

Yes. Upgrades start immediately with a new billing cycle, and unused testers carry over. Downgrades take effect at the end of your current billing cycle.

Can I cancel at any time?

Yes. You can turn off auto-renewal at any time. Your plan and remaining included testers stay available until the end of your current billing cycle, and you will not be charged again. Unused plan testers expire when the subscription ends.